100 rooms

PMS: Guestline

datenströme happyhotel gestaltungselemente

datenströme happyhotel gestaltungselemente

Please introduce yourself briefly and tell us what makes your hotel or host role stand out.

‍I am Lyndsey Leeming, revenue manager at Choice Hotels, and supervise, among other things, Viking Hotel in Blackpool. In my role, it is crucial to use tools that deliver what they promise and help us improve the performance of our properties efficiently and without unnecessary complexity.

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Did you or how did you do revenue management before you switched to happyhotel?

‍We were looking for software that was less complicated compared to other tools on the market. Our goal was to find a system that runs seamlessly and allows us to reduce manual processes so we can focus on strategic direction while technology does the day-to-day work.

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Why did you choose Happyhotel?

‍In addition to the uncomplicated software, the phenomenal customer service was decisive. Viktor did a great job and guided us safely through the onboarding process. The quick response times and positive energy from the team made the entire process very enjoyable.

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What do you like best about Happyhotel? Which function feels like saving you the most time?

‍Running the system on autopilot is the biggest win for us. It has freed up so much time for our team because we can rely on automation. The software runs absolutely smoothly and delivers exactly what it promises without us constantly having to make manual adjustments.

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Have you already made any noticeable additional sales and if so, by what percentage have you been able to increase your turnover through happyhotel?

‍Yes, the sales results speak for themselves. Since the changeover, we have not only been working more efficiently, but we are also seeing a significant positive development in our figures. For us, the system is working perfectly right now and we haven't found anything that we would improve.

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Lyndsey Leeming

Revenue manager

Background information

The Viking Hotel in Blackpool is part of the Choice Hotels group. As revenue manager, Lyndsey Leeming uses happyhotel to automate the property's pricing strategy. By combining straightforward software and a strong support team, the hotel was able to massively increase its efficiency while achieving measurable sales increases.

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