In conversation with Kathlyn Voss host and daughter of the owner of the chocolate hotel

80 rooms

PMS: mews

datenströme happyhotel gestaltungselemente

Please introduce yourself briefly and tell us what makes your hotel or host role stand out.

My name is Kathlyn Voss and I am managing director of the only chocolate hotel in Germany. That actually says everything about what sets us apart — uniqueness and chocolate. We have 80 rooms, 5 meeting and event rooms for up to 150 people, a restaurant, chocolate lounge and a small spa area. ‍

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Did you or how did you do revenue management before you switched to happyhotel? ‍

We even switched over twice. For the first time in 2020, we changed our PMS and finally had an interface option. Previously, only fixed pricing rules were used, depending on workload. We were actually satisfied, but we still somehow switched to an expensive revenue service provider. Through Happyhotel, we noticed what was in it and licked blood. But that didn't work well for us, so we switched back to a system with an algorithm that we had hoped for more functionality. However, we barely used this because there was no time and the algorithm wasn't as successful as Happyhotel's. It cost us a lot of money. Long story short: we're back to Happyhotel, everything went super fast and the pickup quickly improved significantly again! #doubleproofed

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What were the decision criteria for Happyhotel?

At the beginning 5 years ago, it was important that it was in German, as my father also worked a lot with it. Intuitive usability and a strong algorithm were important to me. It was important to him that he had good support that he could reach by phone and that it wasn't too complicated to use. He also has certain key figures that he previously calculated manually using his Excel lists. These are now also displayed graphically. ‍

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What does the dynamic pricing process look like for you NOW?

Fully automated 😊 I mainly use happyhotel for analysis. And if I have the feeling that we need to change something about the algorithm, I contact my contact person, who, like a sparring partner, makes a recommendation to me based on the figures.

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Which features of happyhotel do you no longer want to miss?

The PickUp Mail! As a result, my team also has an eye on the current booking situation.

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How has your average working day changed since the integration of happyhotel?

Compared to the two tested alternatives: less work and headaches 😊

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What is the best thing about Happyhotel?

That it is so uncomplicated! ‍

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Which function feels like saving you the most time?

The algorithm

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‍ Have you already made any noticeable additional sales and if so, by what percentage have you been able to increase your turnover through happyhotel?

We switched for the second time in June 2024. Compared to the first year, we have increased RevPAR by €13. By 7€ compared to the previous year.

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What are your personal tips for future users of happyhotel?

Just test it, it hardly takes any work to set it up and you understand right away how it works. If you don't use it, you simply miss out on revenue. ‍

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Kathlyn Voss

hostess

Background information

As a modern relaxation hotel in Ammerland, the hotel offers 80 comfortable rooms with a focus on chocolate and feeling. happyhotel is the simplest tool I've implemented so far! It only took a phone call and a few clicks to connect Happyhotel to the PMS and get started. The output, on the other hand, is huge! The super suitable price suggestions, which you then change with one click and which are then automatically transferred to all systems, save yourself three times over. With the Rate Shopper, we keep a feeling of which prices are currently being sold on the market and ensure that we don't shoot up too far! It doesn't get any better!

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