Choice Hotels

PMS: Guestline

datenströme happyhotel gestaltungselemente

datenströme happyhotel gestaltungselemente

Please introduce yourself briefly and tell us what makes your hotel or host role stand out.

‍I am Max Nelder from The Cliffs Hotel in Blackpool. In a dynamic market like ours, it is crucial to have a pricing strategy that works without unnecessarily complicating everyday work. We were looking for a solution that would relieve us and improve our results at the same time.

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Did you or how did you do revenue management before you switched to happyhotel?

‍Before we started using Happyhotel, daily pricing was often a headache. We wanted to reduce manual effort and find a system that would professionally and automatically adopt our rate strategy so that we could focus on other areas in the hotel.

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Why did you choose Happyhotel?

‍The decisive factor was the wonderfully simple operation of the system. A huge thank you to Viktor for the fantastic onboarding experience; he made the entire transition absolutely painless. The combination of ease of use and excellent personal service impressed us right from the start.

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What do you like best about Happyhotel? Which function feels like saving you the most time?

‍Clearly the autopilot function. It now controls our rates, which saves us an enormous amount of time and effort. Plus, the support team is fantastic — whenever we have a question, we get immediate feedback. This gives us great security in daily operations.

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Have you already made any noticeable additional sales and if so, by what percentage have you been able to increase your turnover through happyhotel?

‍Yes, we're definitely seeing a great increase in sales since Autopilot is managing our rates. The system has fundamentally changed our daily pricing strategy. It's a real game changer for us, as we're now getting better results while using a well-structured, easy-to-understand platform.

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Max Nelder

Product Development at Choice Hotels

Background information

The Cliffs Hotel is a well-known house on the Blackpool coast. Under the direction of Max Nelder, the hotel uses happyhotel to automate daily price adjustments. By using autopilot, the hotel was able to optimize its revenue management and has since recorded a noticeable increase in turnover with significantly reduced manual effort.

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