Hotel Merkur

47 rooms

PMS: protel

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Please introduce yourself briefly and tell us what makes your hotel or your role as host special.

‍I'm Matthias Hirsch from the Hotel Merkur in Baden-Baden. In today's hotel industry, professional revenue management has, in my view, become absolutely indispensable. Market conditions simply change too quickly to manage prices optimally by hand over the long term.

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Did you do revenue management before switching to happyhotel — and how?

‍Managing prices manually can no longer keep up with today's rapid market changes. We were looking for a system that would take pressure off our day-to-day operations, help us stay competitive, seize market opportunities in a targeted way and, ultimately, noticeably optimise our revenue.

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Why did you decide on happyhotel?

‍The decisive factor was how extremely user-friendly it is. happyhotel is completely intuitive to use. The price recommendations the system generates are easy to understand and can be put into practice quickly and effortlessly in everyday operations.

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What do you like best about happyhotel? Which feature saves you the most time?

‍The system considerably simplifies our daily pricing and has established itself as a valuable tool. Even though we'd like the available rooms to be placed even more prominently and weighted more heavily in the price calendar in future — especially for smaller properties — the software delivers across the board.

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Have you already seen measurable additional revenue, and if so, by what percentage have you increased your revenue with happyhotel?

‍Optimising our revenue is going excellently, which is also reflected in our 5/5-star rating for return on investment (ROI). happyhotel helps us get the best out of our rates every day. For us, the software is a clear 10/10 and an absolute recommendation.

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Matthias Hirsch

Owner at Hotel Merkur Baden-Baden

Background information

The Hotel Merkur is a central 3-star superior hotel in the world-famous spa and cultural city of Baden-Baden. Under the management of Matthias Hirsch, this long-established city hotel relies on happyhotel to stay agile in a highly dynamic market. Automated price recommendations secure maximum competitiveness with minimal manual effort.

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