Bernstein Acamed Resort in Nienburg

Please introduce yourself briefly and tell us what makes your hotel or your role as host special.

I'm Viktoria Lorenz from Bernstein Hotels. Because we run several hotels with very different requirements and target groups, our role as hosts is highly complex. Each of our properties has its own needs and individual challenges. Our aim is to pursue the optimal strategy for each property, relying on modern, flexible solutions that ease our day-to-day operations.

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Did you do revenue management before switching to happyhotel — and how?

Before we used happyhotel, we spent an enormous amount of time adjusting prices manually and constantly monitoring trends. Especially on days with high market activity — during trade fairs, for example — the effort for manual corrections was extremely high. We were looking for a way to automate these routine tasks without losing control of our individual pricing strategies.

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Why did you decide on happyhotel?

At first we were sceptical about whether a single system could really meet the different requirements of our various hotels. But happyhotel quickly won us over. The decisive factor was the software's flexibility: we can define our own rules, periods and price limits for each hotel. We also value the fast, solution-oriented support, which is no longer a given these days.

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What do you like best about happyhotel? Which feature saves you the most time?

For us, the autopilot function is like an additional full-time employee. It reacts quickly and effectively to market fluctuations and takes on much of the work we used to do manually. We especially value the intuitively structured interface and the clear reports, which help us make well-founded decisions faster. The fact that we can still step in manually and fix prices at any time gives us the security we need.

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Have you already seen measurable additional revenue, and if so, by what percentage have you increased your revenue with happyhotel?

Working with happyhotel is a complete success for us. The system ensures we pursue the optimal pricing strategy in each of our properties, which is immediately reflected in performance. We feel very well looked after and can recommend the software to anyone who manages multiple hotels or needs a clear, dynamic pricing strategy during peak periods.

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