Head of Customer Success
Full time in Offenburg
About us
happyhotel is revolutionizing pricing for small and medium-sized hoteliers. With innovative solutions and cutting-edge technology, we are able to calculate the optimal room rate in order to be able to sustainably increase sales
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🤝 Your tasks
- You develop and implement a customer success strategy to maximize customer satisfaction, engagement, and retention.
- You build and lead a powerful customer success team.
- You develop and implement onboarding processes to give our customers an optimal start with our solution.
- You analyze customer data, identify potential for improvement and develop proactive measures to increase customer usage.
- You work closely with the product team to incorporate customer feedback into product development.
- You monitor and account for KPIs, including churn rate, net revenue retention (NRR), and customer health score.
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đź’™ Your profile
- Several years of experience in customer success at a well-known SaaS company.
- Demonstrated leadership experience and the ability to motivate and develop teams.
- Strong analytical skills and data-driven decision making.
- Excellent communication and presentation skills in German and English.
- A customer-oriented mindset and a deep understanding of their challenges and needs.
- Experience working with CRM and customer success platforms
- A proactive, solution-oriented way of working and hands-on mentality in a dynamic start-up environment.
- A structured, analytical and goal-oriented way of working completes your profile
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‍🚀 What we offer
- The opportunity to work in a dynamic and innovative start-up.
- A dedicated and talented team that is ready to achieve great things together.
- Flat hierarchies offer you plenty of room for personal initiative and many degrees of freedom in organizing your daily work, because your ideas are in demand.
- Room for professional development and continuing education.
- The opportunity to help shape the future of the hospitality industry.
- Attractive additional benefits, such as Hansefit, bike leasing, employee events, flexible working hours, working, promoting your work-life balance and many other benefits!
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‍📧 Apply to us now
If you are passionate about transforming the way rooms are priced using artificial intelligence, we look forward to receiving your application. Be part of our up-and-coming company and help us push the limits of innovation.
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‍We take protecting your data seriously!
In our Privacy notices You will find detailed information about the processing of your data and your rights.
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Back to job overview.
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application process
Once you have submitted your application, we will check your documents carefully. If you are interested, we will contact you to discuss the next steps.
Ask questions about the new position and meet Julia, our HR Manager, in an initial online interview.
It's a match? Then let's go into depth with a professional deep dive!
Get to know us on site or via video call, immerse yourself in our culture and master an exciting trial task.
You + us = happy match? Welcome to the team!
Your benefits at happyhotel
Enjoy flexible working hours and the freedom of working from home. Organize your day according to your needs for the ideal work-life balance.
Choose between MacBook or ThinkPad - perfect for work and home. Flexibility and performance, usable anywhere.
Set up your home office with our complete range of equipment. We make sure that you work just as productively at home as you do in the office.
Use Hansefit for your fitness and health! We'll cover half of your membership costs to keep you fit and motivated.
Experience our employee events, which are not only fun, but also strengthen our team spirit. Join us and become part of a great community!
Take the opportunity to actively participate in our growth process. Shape the future with us and contribute your ideas that really make a difference!
